Natural bath, body & skin care from Dragon's Pearls Naturals.

 
 
 

DPN POLICIES

HOURS:

Monday through Friday, excluding holidays, 9:00am - 5:00pm CST. Closed Saturday, Sunday and holidays.

SAMPLES:

I do not offer free samples, although I often include a "surprise" in orders. Offering "free" samples (and shipping for those samples) merely means that the cost will be absorbed into my product line, raising the prices. I have smaller sizes available for purchase so that you may try a product before buying a larger size.

CATALOG:

I do not have a print catalog, and all of my currently available products are viewable on the website. Not having a print catalog helps me keep costs down, and prices lower.

PLACING ORDERS:

Please use the Shopping Cart to place orders.

If you experience problems with the cart, please Contact me.

PAYMENT METHODS:

I currently accept the following payment methods:

  • Money Orders
  • Cashier's Checks
  • Company Checks
  • Personal Checks

I do not accept cash through mail for payment of orders, for both your protection and mine.

I do not accept COD orders.

Orders paid by check or money order will not ship until the check/money order clears, usually 7 to 10 days.

BE SURE TO DOUBLE CHECK YOUR ADDRESS! If you give me the wrong address by mistake, it is your responsibility to make sure I have corrected it in our computer. Please email me the correct address. If the package is sent out with the uncorrected address, and it is returned to me, you are responsible for the reshipping costs.

Note:  If payment is not received within 7 days of order placement, your order will be cancelled.

CREDIT CARDS:

I do not accept credit cards at this time. I apologize for any inconvenience.

TURNAROUND:

My products are handmade and I do not warehouse them. I work diligently to get my products to you as fresh as possible.

I create all bath & body care products on a "made-to-order" basis . . . meaning I make them when they are ordered. This insures my customers are receiving the absolute freshest product with the longest possible shelf life. Unfortunately, good things cannot always be created overnight!

If I have the soap you want in stock, and you are ordering only soap and/or other in-stock items, I strive to ship it out within 2 to 3 business days of receiving payment and/or clearance of checks.

Please note that some products may be heat sensitive. If this is the case, I may delay shipping so that they arrive to you without having to sit in a non-climate controlled facility over weekends and/or holidays during warm weather months.

Shipping times may vary according to the number of orders I am currently filling. I strive for the shortest turnaround time upon receipt of payment, but during busy times, it may be longer.

Items may be out-of-stock and/or discontinued without notice. I will notify you if you place an order for a product that is out-of-stock for whatever reason.

SHIPPING:

I ship via United States Postal Service or UPS to United States and Canada addresses.

Priority Mail normally takes 2 to 3 days, but may take up to one full week (or longer for Canada) to reach you. Please keep this in mind when placing your order.

About Insurance - Insurance is automatically included in UPS shipping, but must be purchased separately for United States Postal Service. I recommend purchase of insurance when shipping by USPS. I will not be responsible for uninsured packages.

INTERNATIONAL ORDERS & SHIPPING:

I accept orders from and ship to Canada only. Customers are responsible for payment of any custom fees.

HANDLING FEES:

I do not charge a handling fee. The shipping charges shown at checkout are as accurate as I can make them. Shipping weights include the box and other packaging materials used to protect your order.

RETURNS:

Defective or damaged merchandise will be replaced with identical items. Contact me for a return authorization number. I will not be responsible for items returned without authorization. Items returned without an authorization number will be refused.

DAMAGE CLAIMS:

Inspect all packages at time of acceptance. All damaged or missing item claims must be reported within 3 days of acceptance of package.

WHOLESALE:

I are currently working on a wholesale program. Please Contact me if you are interested in wholesale orders and pricing.


If you have any questions, please Contact me.

Regards,

Carol

 
 
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